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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund as soon as the new item is received by us. You should expect to receive your refund immediately if it's the result of an error on our part. You should expect to receive your refund as soon as any defective items are received by us and we've confirmed they are defective. Refunds can be issued as a credit or refunded to a PayPal account. Don't want a credit or a refund thru PayPal, call us and we'll find a method that works for you.

Please include transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 hour to 3 business days), and the time it takes PayPal to process our refund request.

If you need to return an item, call 203-228-1961 or email KBSSales@justoldtrucks.com or simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail if we need additional information and then notify you of your refund once we've received and processed the returned item.

Shipping


We can ship to virtually any address in the world. International orders should call or email for a quote. Most international destinations require duties when crossing borders.


When you place an order, we can estimate shipping and delivery dates. We ship FedEx from Connecticut and Valparaiso Indiana. Most addresses east of the Rockies are overnight or two day delivery at most.

Canadian Orders under $50.00 are charged a flat $14.95 shipping and handling charge. Orders over $50 are charged a 15% fee to cover customs, brokers and Canadian taxes paid at customs!

US Orders under $50.00 are charged a flat $8.95 shipping and handling charge. Orders over $50 are shipped free!

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